Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-jumeirah-lake-towers-dubai.terratrek.net (hereinafter referred to as “Hot air balloon Jumeirah Lake Towers Dubai,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You sign up as an authorized user for our applications and services.
  2. You visit or navigate through any of our websites linked to this statement.
  3. You receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as username, email address, and password.
  2. Payment Information: Data related to transactions, including payment method details, billing addresses, and purchase history.
  3. Financial Information: This may include bank account numbers or financial records for processing payments, but we do not store sensitive financial data for extended periods.
  4. Purchase Information: Details about products or services you’ve purchased from us, such as order number, product specifications, and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, or mobile phone numbers to recognize your device and provide personalized services.
  6. Location Data: Information about your geographical location when you interact with our services, used for location-based services and analytics.
  7. Feedback: Comments, reviews, and responses you submit to us, which help improve our products and services.
  8. Social Media Information: Data from social media platforms when you connect or interact with us through these channels.
  9. Product Information: Any details you provide about your interests, preferences, or product-related inquiries.

We collect this data through various methods: user input forms, account settings, browsing behavior, cookies, and third-party sources.

Cookies

We use cookies to enhance your experience on our websites and for analytics purposes. Cookies are small text files stored on your browser that serve different functions:

  1. Strictly Necessary Cookies: These ensure basic functionalities like user authentication, page navigation, and access to secure areas of the website.
  2. Preference Cookies: Used to remember settings and preferences, such as language selection or content display options.
  3. Analytics Cookies: Help us analyze website performance, track user behavior, and gather insights for service improvements.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Once these purposes are achieved or when no longer required by law, we delete or anonymize the data securely. This process ensures that your information is not retained beyond its intended use.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: We utilize encryption protocols for data transfer and storage to protect sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  • Access Control: Strict access controls are in place, ensuring that only authorized personnel can access personal data.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we become aware of any such data collection, we will take steps to delete it immediately and terminate any associated accounts.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data, subject to certain exceptions.
  • Restriction: Limiting our processing of your data under specific circumstances.
  • Portability: Receiving a copy of your data in a structured format for reuse across different platforms.
  • Objection: Objecting to the processing of your data for direct marketing or similar purposes.
  • Non-Discrimination: You have the right not to be subject to automated individual decision-making, unless explicitly consented to by you.

To exercise these rights or if you have any data-related queries, please contact our dedicated privacy team via email at [email protected] or through written correspondence to our registered address.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified on our website, and updated versions will be posted here. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions regarding privacy, data protection, or this policy, please contact us:

  • Email: [email protected]
  • Address: Hot air balloon Jumeirah Lake Towers Dubai, [Your registered address]